IT Tech Support

Uniti; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Health & Flexible Spending Account

Life and AD&D, Spousal Life, Child/Adv

Educational Assistance Plan

Job summary

Uniti in Mobile, AL is seeking an IT Technical Support Specialist to assist internal users with hardware, software, and network issues in a fast-paced environment.

You will install and remove software, configure systems, resolve tickets per SLA, document steps, and coordinate with other teams while delivering outstanding customer service.

The role requires an Associates degree in a technical field and 5 years of related experience, with travel and overtime as needed.

Qualifications

• Associates degree in a technical field is required.
• 5 years of directly related experience or equivalent combination of education and experience.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Responsibilities

• Resolve internal Uniti customer computer issues.
• Software installations/Remove
• Configuration
• Connectivity
• General IT related issues
• Resolve tickets in a timely fashion by adhering to SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.

Skills

Customer service

Troubleshooting

Software installation

Configuration

Networking basics

Ticketing system

Documentation

Communication skills

Driver's license

Education

Associates degree in technical field

Bachelor’s degree substitution for experience

Tools

Ticketing system

Remote desktop tools

Windows & Office

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses .

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About the Role :

The IT Technical Support Specialist supports Uniti’s internal customers. Additionally, the IT Technical Support Specialist supports software installations, removal, configuration, and connectivity. The ideal candidate will be able to function successfully in an up-tempo environment that requires the ability to address complex problems that will involve hardware, software, and network issues. This is a customer-facing position and demands outstanding customer service and professionalism.

What You’ll Do :

• Resolve internal Uniti customer computer issues-

• Software installations/Removal

• Configuration

• Connectivity

• General IT related issues

• Other

• Resolve tickets in a timely fashion by adhering to departments SLA.

• Work from IT ticketing system independently as assigned.

• Ability to work in a small group environment.

• Document steps taken for resolutions.

• Engaging other Uniti teams when necessary to resolve issues.

• Proactively identifying problems and finding resolutions.

• Communicating complex technical issues to non-technical customers.

• Attention to detail & organizational skills.

• Excellent written and verbal communication skills.

• Provide outstanding customer service.

• Project participation, overtime, and travel as required.

• Valid driver’s license required.

• Performs other duties as assigned.

Do You Have:

• Associates degree in technical field

• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.

• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% |Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%| Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|

Equipment Used in Job Performance/Working Environment : Computer, Printer, Telephone, Basic Office Supplies, Copier

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal ([e-mail]) as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.