IT Support Specialist: Fast-Paced, Customer-Focused Tech

Uniti; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Health & Flexible Spending Account

Life and AD&D, Spousal Life, Child/Adv

Educational Assistance Plan

Job summary

Uniti in Mobile, AL is seeking an IT Technical Support Specialist to assist internal users with hardware, software, and network issues in a fast-paced environment.

You will install and remove software, configure systems, resolve tickets per SLA, document steps, and coordinate with other teams while delivering outstanding customer service.

The role requires an Associates degree in a technical field and 5 years of related experience, with travel and overtime as needed.

Qualifications

• Associates degree in a technical field is required.
• 5 years of directly related experience or equivalent combination of education and experience.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Responsibilities

• Resolve internal Uniti customer computer issues.
• Software installations/Remove
• Configuration
• Connectivity
• General IT related issues
• Resolve tickets in a timely fashion by adhering to SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.

Skills

Customer service

Troubleshooting

Software installation

Configuration

Networking basics

Ticketing system

Documentation

Communication skills

Driver's license

Education

Associates degree in technical field

Bachelor’s degree substitution for experience

Tools

Ticketing system

Remote desktop tools

Windows & Office

Job description

Uniti in Mobile, AL is seeking an IT Technical Support Specialist to assist internal users with hardware, software, and network issues in a fast-paced environment.

You will install and remove software, configure systems, resolve tickets per SLA, document steps, and coordinate with other teams while delivering outstanding customer service.

The role requires an Associates degree in a technical field and 5 years of related experience, with travel and overtime as needed.