Intern, Customer Support & Success (Rotations)

Harris Computer; New Jersey; On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with cross-functional teams to learn products, assist in incident management, and help improve processes.

The role emphasizes SQL data analysis, BI tool usage (Quicksight, Power BI, Tableau), and exposure to AI-enabled productivity tools.

Qualifications

• Proficient in SQL and able to analyze data to drive decisions.
• Experience with BI tools like AWS Quicksight, Power BI, Tableau.
• Familiarity with Python and data workflow tooling.
• Interest in AI-enabled productivity tools and support operations.
• Pursuing a BA/BS in CS or related field for internship eligibility.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success teams to learn eScholar products and processes.
• Provide technical support and help manage incidents using the incident management system.
• Identify process improvements for incident intake, tracking, and reporting.
• Assist in testing and improving support workflows and internal tools.
• Experiment with AI tools to improve reporting, knowledge management, and team productivity.
• Support customer success activities, materials, follow-ups, and engagement tracking.
• Participate in customer success planning, account reviews, and cross-functional coordination.
• Gather user requirements for data pipelines, reporting, and operational improvements.
• Analyze source system data to identify quality issues and fix ETL-related problems.

Skills

SQL

Python

Analytical skills

Communication

Education

BA/BS in CS or related field

Tools

AWS Quicksight

Power BI

Tableau

AWS/Azure cloud platforms

Version control

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with cross-functional teams to learn products, assist in incident management, and help improve processes.

The role emphasizes SQL data analysis, BI tool usage (Quicksight, Power BI, Tableau), and exposure to AI-enabled productivity tools.