Growth-minded Intern: Customer Support & Success Rotations

Harris Computer; Idaho; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking a Customer Support/Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success. You will gain hands-on experience with our products, incident management, and customer workflows while collaborating with cross-functional teams.

Ideal candidates are proficient in SQL, have experience with AWS Quicksight, Power BI or Tableau, and know Python. Familiarity with cloud-hosted apps and version control is a plus, as is an interest in AI-enabled

Qualifications

• Proficiency in SQL and data analysis for troubleshooting and reporting.
• Experience with BI tools (Power BI, Tableau) and AWS/Azure cloud apps desired.
• Familiarity with Python and scripting for data tasks.
• Interest in AI-enabled productivity tools and customer success workflows.

Responsibilities

• Collaborate with Support, Product Management and Customer Success teams.
• Provide technical assistance to customers via incident management system.
• Help improve incident intake, issue tracking, and reporting processes.
• Assist in testing and improving support workflows and internal tools.
• Support customer success activities, including materials and engagement tracking.
• Participate in design sessions and gather end-user requirements for data pipelines.

Skills

SQL

Python

AWS / Azure

Tableau / Power BI

AI tools interest

Version control

Data analysis

Education

BA/BS in CS or related field

Tools

Git

SQL Server / Postgres / Oracle

Job description

eScholar is seeking a Customer Support/Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success. You will gain hands-on experience with our products, incident management, and customer workflows while collaborating with cross-functional teams.

Ideal candidates are proficient in SQL, have experience with AWS Quicksight, Power BI or Tableau, and know Python. Familiarity with cloud-hosted apps and version control is a plus, as is an interest in AI-enabled