Customer Support & Success Intern — Rotations

Harris Computer; United States Virgin Islands; Vor Ort; USD 30.307 - 34.440; Vollzeit

Zusammenfassung

eScholar is seeking a Customer Support/Customer Success Intern to rotate through Support, Product Management and Customer Success. The role builds knowledge of eScholar products, helps manage incidents, and supports success initiatives.

You will work with data tools, contribute to automation, and assist in coordinating customer-facing actions. The internship emphasizes learning, collaboration and practical impact on customer outcomes, including account reviews and cross-functional planning.

Qualifikationen

• Proficient in SQL.
• Experience with AWS Quicksight, Power BI, Tableau and others.
• Experience with Python.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and support operations.
• Experience with version control and functional testing.
• Experience with SQL Server, PostgreSQL and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Aufgaben

• Work with Customer Support, Product Management and Customer Success teams to learn products and processes.
• Provide technical support and help manage incidents in the system.
• Identify opportunities to improve incident intake, tracking, reporting and knowledge capture.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting and productivity.
• Support customer success and account management activities, including materials and follow-ups.
• Participate in customer success planning, account reviews and coordination.
• Assist in design sessions and gather end-user requirements for data pipelines and reporting.
• Analyze source system data to identify quality issues and ETL handling.

Kenntnisse

SQL

AWS Quicksight

Power BI

Tableau

Python

AWS/Azure

Version control

SQL Server

PostgreSQL

Oracle

Technical documentation

Ausbildung

BA/BS in Computer Science or related field

Tools

Git

Jobbeschreibung

eScholar is seeking a Customer Support/Customer Success Intern to rotate through Support, Product Management and Customer Success. The role builds knowledge of eScholar products, helps manage incidents, and supports success initiatives.

You will work with data tools, contribute to automation, and assist in coordinating customer-facing actions. The internship emphasizes learning, collaboration and practical impact on customer outcomes, including account reviews and cross-functional planning.