Customer Support & Success Intern (Rotations)

Harris Computer; North Carolina; On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar Customer Support is seeking an intern to join our team across Customer Support, Product Management, and Customer Success. You will learn the product, assist with incident management, and help improve processes using AI tools. This role emphasizes data analysis, documentation, and cross‑functional collaboration.

The internship focuses on developing skills in data pipelines, reporting, and customer engagement while contributing to real customer outcomes within the eScholar ecosystem.

Qualifications

• Proficient in SQL and data analysis.
• Experience with AWS Quicksight, Power BI, Tableau, or similar BI tools.
• Familiarity with Python and programming fundamentals.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and process improvement.
• Experience with version control and basic testing.
• Experience with SQL Server, Postgres, or Oracle databases.
• Ability to create technical documentation.
• Some internship or exposure to the education sector.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success to learn about eScholar products and processes.
• Provide technical support to customers and manage incidents through the incident management system.
• Identify opportunities to improve incident intake, tracking, and reporting workflows.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to boost reporting, knowledge management, and productivity.
• Support Customer Success and account management activities, including materials and follow-ups.
• Participate in customer success planning, account reviews, and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines and ETL improvements.
• Analyze source system data and identify data quality issues for ETL handling.

Skills

SQL

BI tools

Python

Cloud (AWS/Azure)

AI tools

Version control

Database knowledge

Technical documentation

Education sector experience

Education

BA/BS in CS or related field

Tools

Git

Job description

eScholar Customer Support is seeking an intern to join our team across Customer Support, Product Management, and Customer Success. You will learn the product, assist with incident management, and help improve processes using AI tools. This role emphasizes data analysis, documentation, and cross‑functional collaboration.

The internship focuses on developing skills in data pipelines, reporting, and customer engagement while contributing to real customer outcomes within the eScholar ecosystem.