Intermodal Customer Service Specialist (On-Site Detroit)

W.W.Rowland Trucking Co., Inc.; Detroit (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits after 30 days of employment

401k after six months of employment

Paid time off (PTO)

7 company holidays

Weekly payroll

Job summary

W.W. Rowland Trucking Company, LLC in Detroit, MI seeks an Intermodal Trucking Customer Service Representative to coordinate with dispatch, inform customers about shipment status, and input work orders.

This is an on-site role requiring collaboration with terminal staff, customers, and leased drivers. The candidate will manage service information, schedules, and issue resolution while maintaining professional communication and accuracy in data entry.

Qualifications

• Two (2) years of intermodal customer service preferred
• Strong attention to detail and excellent local geographical knowledge
• Bring energy, enthusiasm, and a positive attitude to the job
• Computer Literate - (MS Word, Excel, and Outlook) required. Bilingual is a plus

Responsibilities

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediately as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status
• Perform other duties as requested

Skills

Organizational skills

Interpersonal communication

Computer skills

Detail-oriented

Work under pressure

Independent work

Problem resolution

Professional atmosphere

Tools

MS Word

Excel

Outlook

Job description

W.W. Rowland Trucking Company, LLC in Detroit, MI seeks an Intermodal Trucking Customer Service Representative to coordinate with dispatch, inform customers about shipment status, and input work orders.

This is an on-site role requiring collaboration with terminal staff, customers, and leased drivers. The candidate will manage service information, schedules, and issue resolution while maintaining professional communication and accuracy in data entry.