Intermodal Ops & Customer Service: Ramp-to-Ramp Focus

CS Recruiting; Holland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative with a ramp-to-ramp focus for an on-site, full-time role in Ohio. The candidate will cultivate service-oriented relationships with customers, vendors, and drayage carriers, and coordinate cross-functional activities across operations, dispatch, and logistics teams.

Responsibilities include resolving transit issues, aligning equipment with pickup/delivery windows, handling ramp-to-ramp service inquiries (billing,

Qualifications

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Deep understanding of ramp-to-ramp transport dynamics and first/last mile constraints.
• Proficient in Microsoft Office and adaptable to transportation management systems.
• Strong written and verbal communication with a customer-first approach.
• Detail-oriented with strong time management in a deadline-driven environment.
• Team player with leadership potential; supervisory experience is a plus.

Responsibilities

• Cultivate service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as central contact for customer communications across channels.
• Monitor and coordinate pickup and delivery to ensure on-time performance.
• Identify and resolve transit issues across the supply chain.
• Strategically assign intermodal equipment to optimize pickup/delivery windows and profitability.
• Address ramp-to-ramp and full container load service questions, including billing and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 6 weeks).
• Collaborate with operations, dispatch, and logistics teams to ensure end-to-end alignment.

Skills

Customer service

Communication

Problem solving

Time management

Microsoft Office

Tools

Microsoft Excel

Transportation Management System (TMS)

Job description

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative with a ramp-to-ramp focus for an on-site, full-time role in Ohio. The candidate will cultivate service-oriented relationships with customers, vendors, and drayage carriers, and coordinate cross-functional activities across operations, dispatch, and logistics teams.

Responsibilities include resolving transit issues, aligning equipment with pickup/delivery windows, handling ramp-to-ramp service inquiries (billing,