Intermodal Customer Service Rep

Jimmy Jazz; Detroit (MI); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Benefits after 30 days

401k after 6 months

Paid time off

7 holidays

Job summary

W.W. Rowland Trucking Company, LLC in Detroit, MI is hiring an Intermodal Trucking Customer Service Representative to join our on-site team. You will communicate with customers on service capabilities, input work orders, coordinate with dispatch, and provide shipment status information for terminal operations.

This role requires collaboration with terminal staff and leased drivers and is on-site. We offer a comprehensive benefits package after 30 days, 401k after six months, PTO, seven company

Qualifications

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis.
• Resolve service issues.
• Schedule appointment times as required, meeting designated delivery windows.
• Communicates with customers to provide shipment status and anticipate issues.
• Perform other duties as requested.

Responsibilities

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediately as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
• Perform other duties as requested

Skills

Interpersonal communication

Organizational skills

Computer skills

Detail-oriented

Independent work

Problem solving

Tools

MS Word

Excel

Outlook

Job description

• Location 8501 W Fort St,Detroit, MI, 48209,United States
• Base Pay $24.00 - $29.00 / Hour
• Employee Type FT - Nonexempt
• Required Degree NONE
• Manage Others No

Contact information

• Email [e-mail]

W.W. Rowland Trucking Company, LLChas an immediate opening for an Intermodal Trucking Customer Service Representative to join our team at our Detroit, Michigan location. The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation. This an on-site position as it requires collaboration with terminal team members, customers, and leased drivers.

Requirements

Job Responsibilities and Duties

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediately as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
• Perform other duties as requested

Abilities and Skills

• Excellent organizational, interpersonal communication, and computer skills
• Detail-oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to work independently and productively with minimum supervision
• Recognize problems, identify possible causes and resolve routine problems
• Ability to establish and maintain a professional atmosphere for co-workers and customers

Qualifications

• Two (2) years of intermodal customer service preferred
• Strong attention to detail and excellent local geographical knowledge
• Bring energy, enthusiasm, and a positive attitude to the job
• Computer Literate - (MS Word, Excel, and Outlook) required. Bilingual is a plus

Summary

W.W. Rowland Trucking Company, LLC is a leading transportation company based in Texas, offering a variety of services including local, regional, and OTR trucking, secure drop lots, and container yard storage.

We offer a comprehensive benefits package after 30 days of employment, 401k plan after six months of employment, paid time off (PTO), 7 company holidays and weekly payroll.