Intermodal Dispatcher: Driver Logistics & CS

Jimmy Jazz; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401k

Job summary

W.W. Rowland Trucking Company, LLC is seeking an Intermodal Dispatcher in Houston, TX. The role involves coordinating with drivers, ensuring accurate delivery instructions, and monitoring routes using ELD systems. Strong customer service and logistics experience are essential for success.

The position requires 2–3 years of dispatcher experience in intermodal transportation and 1–2 years of international port experience. Competitive benefits and full-time, exempt employment are offered.

Qualifications

• High school diploma or equivalent.
• Experience with VI is a plus.
• Certification in logistics or transportation is preferred.
• Minimum 2-3 years of proven experience as a Dispatcher or Customer Service Lead with dispatching experience in INTERMODAL transportation.
• At least 1-2 years of International Port experience preferred.

Responsibilities

• Communicate with drivers to provide accurate and up-to-date delivery instructions and monitor progress on routes.
• Track drivers and progress using ELD tracking systems.
• Act as a point of contact for drivers, customers and staff, resolving inquiries and issues with strong customer service.
• Maintain accurate records related to deliveries, including driver logs and schedules.
• Collaborate with the Terminal Manager on driver training and performance improvements.
• Perform additional duties as assigned.

Skills

Communication

Customer service

Team collaboration

Education

High school diploma

Logistics certification

Tools

ELD tracking systems

Intermodal dispatch tools

Job description

W.W. Rowland Trucking Company, LLC is seeking an Intermodal Dispatcher in Houston, TX. The role involves coordinating with drivers, ensuring accurate delivery instructions, and monitoring routes using ELD systems. Strong customer service and logistics experience are essential for success.

The position requires 2–3 years of dispatcher experience in intermodal transportation and 1–2 years of international port experience. Competitive benefits and full-time, exempt employment are offered.