Intermodal Dispatcher

Jimmy Jazz; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401k

Job summary

W.W. Rowland Trucking Company, LLC is seeking an Intermodal Dispatcher in Houston, TX. The role involves coordinating with drivers, ensuring accurate delivery instructions, and monitoring routes using ELD systems. Strong customer service and logistics experience are essential for success.

The position requires 2–3 years of dispatcher experience in intermodal transportation and 1–2 years of international port experience. Competitive benefits and full-time, exempt employment are offered.

Qualifications

• High school diploma or equivalent.
• Experience with VI is a plus.
• Certification in logistics or transportation is preferred.
• Minimum 2-3 years of proven experience as a Dispatcher or Customer Service Lead with dispatching experience in INTERMODAL transportation.
• At least 1-2 years of International Port experience preferred.

Responsibilities

• Communicate with drivers to provide accurate and up-to-date delivery instructions and monitor progress on routes.
• Track drivers and progress using ELD tracking systems.
• Act as a point of contact for drivers, customers and staff, resolving inquiries and issues with strong customer service.
• Maintain accurate records related to deliveries, including driver logs and schedules.
• Collaborate with the Terminal Manager on driver training and performance improvements.
• Perform additional duties as assigned.

Skills

Communication

Customer service

Team collaboration

Education

High school diploma

Logistics certification

Tools

ELD tracking systems

Intermodal dispatch tools

Job description

• Base Pay $55,000.00 - $60,000.00 / Year
• Employee Type FT - Exempt
• Required Degree NONE
• Manage Others No

Contact information

• Name Jorge Solis
• Email [e-mail]

Description

W.W. Rowland Trucking Company, LLC is a leading transportation company based in Houston, Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modification services. Our terminal in Houston, Texas is growing and we are hiring an Intermodal Dispatcher to join the team!

Requirements

Job Responsibilities and Duties:

• Communicating with drivers to provide them with accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
• Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
• Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Will act as back-up to the customer service representative in times of heavy volume or periods of absence by the CSR.
• Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and any deviations or incidents that may occur.
• Continuously monitoring and assessing driver performance, identifying areas for improvement and providing feedback and training as necessary. Will be required to collaborate with the Terminal Manager on driver training.
• Additional duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Experience with VI is a plus.
• Additional certification in logistics or transportation is preferred.
• Minimum 2-3 years of proven experience as a Dispatcher or Customer Service Lead with dispatching experience in INTERMODAL transportation
• At least 1-2 years of International Port experience preferred.

Physical Requirements:

• Must be able to work for prolonged periods of sitting at a desk while working on a computer or speaking with driver contracts via telephone, MS Teams, Zoom and/or in person, where applicable.
• Must be able to lift 30 lbs without assistance as part of the regular duties of the position.
• Demonstrated ability to stay focused in a fast-paced, sometimes noisy work environment.

Summary

W.W. Rowland Trucking Company, LLC is a leading transportation company based in Houston, Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modification services.

Pay range and compensation package:

• $55k to $60k/year DOE
• Full health benefits package after 30 days of employment (medical/dental/vision)
• Free life insurance
• 401k retirement plan benefit after 6 months of employment, with company match