Intermodal Customer Service Rep.

W.W.Rowland Trucking Co., Inc.; Houston (TX); On-site; USD 28,929 - 33,062; Full time

Job summary

A leading transportation company in Texas is hiring a Customer Service Representative to join their team. This entry-level full-time position involves providing customer service support in a fast-paced environment. Responsibilities include managing customer inquiries, entering order information, and resolving service issues. Ideal candidates will possess strong organizational skills, attention to detail, and the ability to work independently. Bilingual skills are a plus. The company fosters a positive work atmosphere and offers competitive pay.

Qualifications

• Two years of intermodal customer service preferred.
• Strong attention to detail and excellent local geographical knowledge.
• Bring energy, enthusiasm, and a positive attitude to the job.
• Bilingual is a plus.

Responsibilities

• Provides information to customers on service capabilities.
• Enters order information into the computer system accurately.
• Resolve service issues and schedule appointments as required.
• Communicate with customers about shipment status and service issues.
• Available one Saturday per month for service support.
• Perform other duties as requested.

Skills

Excellent organizational skills

Interpersonal communication

Computer skills

Detail-oriented

Ability to work independently

Problem recognition and resolution

Professional atmosphere maintenance

Tools

MS Word

Excel

Outlook

Job description

W.W.Rowland Trucking Co., Inc. provided pay range

This range is provided by W.W.Rowland Trucking Co., Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Location

Dallas, Texas (open to consider candidates in the Houston metroplex)

Job Responsibilities and Duties

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick‑up and delivery times, and alternative solutions where possible
• Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week)
• Perform other duties as requested

Abilities and Skills

• Excellent organizational, interpersonal communication, and computer skills
• Detail‑oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to work independently and productively with minimum supervision
• Recognize problems, identify possible causes and resolve routine problems
• Ability to establish and maintain a professional atmosphere for co‑workers and customers

Qualifications

• Two (2) years of intermodal customer service preferred
• Strong attention to detail and excellent local geographical knowledge
• Bring energy, enthusiasm, and a positive attitude to the job
• Computer Literate – (MS Word, Excel, and Outlook) required
• Bilingual is a plus

Company Overview

W.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in Dallas, Texas is hiring a Customer Service Representative to join the team. The Customer Service Representative communicates with customers on service capabilities, performs work order input and coordinates with the dispatch team.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service and Administrative

Industries

• Truck Transportation