Interim Store Ops Lead: Wow Guests & Lead Team

Five Below Inc; Billerica (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Five Below Inc. is seeking a proactive store leader to manage operations and deliver an exceptional guest experience in a fast-paced environment.

You will train crew, drive sales, and coordinate daily tasks from opening to closing, while maintaining top service standards.

If you thrive in a hands-on role with growth opportunities, join a culture that values energy, fun, and teamwork.

Qualifications

• High school graduation or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew wow the customer through personal contact.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking and organizing new stock.
• Open or close the store, including cash handling and security.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses.
• Partner with store leadership on merchandising and operations.
• Perform store maintenance and housekeeping.
• Other duties as assigned by the Store Manager.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a proactive store leader to manage operations and deliver an exceptional guest experience in a fast-paced environment.

You will train crew, drive sales, and coordinate daily tasks from opening to closing, while maintaining top service standards.

If you thrive in a hands-on role with growth opportunities, join a culture that values energy, fun, and teamwork.