Integrated Programs Financial Counseling Team Lead

Truman Medical Centers; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Truman Medical Centers in Kansas City, MO seeks a Supervisor for Financial Counseling Integrated Programs to oversee the Financial Counseling Center and its outpatient staff. The role ensures Medicaid eligibility guidance, Crime Victims assistance and access to Financial Assistance Programs, reporting to the department and coordinating with the Performance Improvement Specialist.

The position supports Integrated Program Coordinators in a state project with the Missouri Family Support Division,

Qualifications

• Minimum requirements include a High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or equivalent for at least two years.
• Internal candidates must have a meets expectations rating or above on the last two evaluations.
• Must meet Missouri employment requirements for Department of Social Services engagements which includes tax requirements and fingerprinting.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Responsibilities

• Supervise the functions, activities and outpatient staff of the Financial Counseling Center.
• Ensure patients access financial counseling for Medicaid, Crime Victims, and Financial Assistance Programs.
• Coordinate training needs with the Performance Improvement Specialist.
• Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up.
• Coordinate quality assurance, monitoring of applications and discount processes and FCC customer service.
• Provide support supervision to Integrated Program Coordinators involved in the Missouri Family Support Division project.

Job description

Truman Medical Centers in Kansas City, MO seeks a Supervisor for Financial Counseling Integrated Programs to oversee the Financial Counseling Center and its outpatient staff. The role ensures Medicaid eligibility guidance, Crime Victims assistance and access to Financial Assistance Programs, reporting to the department and coordinating with the Performance Improvement Specialist.

The position supports Integrated Program Coordinators in a state project with the Missouri Family Support Division,