Supervisor Financial Counseling Integrated Programs

University Health; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

University Health in Kansas City, MO, seeks a Supervisor for Financial Counseling Integrated Programs to oversee the Financial Counseling Center’s outpatient staff and ensure access to Medicaid, Crime Victims assistance, and financial aid programs. The role involves coordinating training, workflow, and customer service for the center.

The ideal candidate will have strong leadership, excellent written/verbal communication, and proficiency with Word and Excel, plus prior supervisory experience in

Qualifications

• High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or equivalent for at least two years.
• Must meet Missouri employment requirements for all persons contracted to do work with the Department of Social Services including fingerprinting.
• Complete the 6-8 week Family Support Division training related to application processing.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Responsibilities

• Supervise the functions, activities and outpatient staff of the Financial Counseling Center.
• Ensure patients access financial counseling for Medicaid, Crime Victims, and Financial Assistance Programs.
• Coordinate training needs with the Performance Improvement Specialist.
• Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up of the Financial Counseling Center.
• Coordinate quality assurance, monitoring of applications and discount processes as well as the FCC customer service.
• Provide support supervision to Integrated Program Coordinators involved in the Missouri Family Support Division project.

Skills

Leadership

Communication

Team leadership

Microsoft Word proficiency

Microsoft Excel proficiency

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Supervisor Financial Counseling Integrated Programs101 Truman Medical Center Job Location NorthpointKansas City, Missouri Department Financial Counseling Center UHTMC Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40 Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

Supervise the functions, activities and outpatient staff of the Financial Counseling Center of the organization. Ensure patients access financial counseling for eligibility for Medicaid, Crime Victims, and the organization's Financial Assistance Programs. Coordinate training needs with the Performance Improvement Specialist. Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up of the Financial Counseling Center. Coordinate quality assurance, monitoring of applications and discount processes as well as the FCC customer service. Ensure adherence to objectives, guidelines, hospital and corporate philosophy. This position will also provide support supervision to the Integrated Program Coordinators involved in the special project with Missouri Family Support Division. This includes staff who direct report to this supervisor and those who may directly report to other supervisors in the department.

Minimum Requirements

• High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or an equivalent position for atleast two years. Internal candidates must have a meets expectations rating or above on the last twoevaluations.
• Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting. Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Preferred Qualifications

• Bachelor's degree.
• Prior experience as a Financial Counseling Coordinator.
• Supervisory experience in a Patient Registration or Financial Counseling environment.