Integrated Programs Coordinator

Truman Medical Center; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Integrated Programs Coordinator at Truman Medical Center, located at University Health Truman Medical Center in Kansas City, MO. This full-time, grant-funded position supports MO HealthNet (Medicaid) eligibility determinations for applications prepared by UH FCC staff; funding may end if the grant expires.

You will review applications, collect documents, assess income/assets, verify and load insurance in the UH system, and serve as a front-line contact to obtain demographic and financial data

Qualifications

• High school diploma or equivalent required.
• Must meet Missouri employment requirements for state work.
• Complete 6-8 week Family Support Division training.
• Concise written and verbal communication skills.
• Ability to interview patients and gather information.
• Meets requirements for Resource Counselor II level.
• Proficient with Outlook, Word, PowerPoint, Excel; able to work in a busy environment.
• Able to recognize and evaluate urgency independently.
• Strong emotional intelligence and empathy.
• Detail oriented and accurate; able to multi-task.

Responsibilities

• Determine and verify MO HealthNet eligibility for UH FCC staff–completed applications.
• Review applications and gather necessary documentation.
• Assess income, assets and other factors for eligibility.
• Verify and load insurance in UH system as patients are approved.
• Serve as frontline representative; interview patients to obtain data in various settings.
• Explain health benefit regulations and patient financial obligations to stakeholders.
• Ask key questions to assist patients with financial options; be a problem solver.
• Use multiple systems/tools to determine eligibility independently.

Skills

Interviewing patients

Verbal communication

Empathy

Attention to detail

Multi-tasking

Communication

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Integrated Programs Coordinator

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Financial Counseling Center UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

The Integrated Program Coordinator's primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) - specifically, those applications completed by UH FCC staff. This involves reviewing applications; gathering necessary documentation; assessing income, assets and other factors to determine program eligibility; as well as verifying and loading insurance in the UH system as patients become approved. Secondarily, this role serves as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligations to responsible parties. Communication and interviewing may occur in a variety of settings - face to face, over the phone, bedside, within the ambulatory clinics or via online tools.When on the phone, serves as a first contact for patients and other internal/external customers seeking information about financial assistance. Asks key questions to correctly and rapidly assist patients in answering their questions about financial options. Uses all patient interactions as an opportunity to be a problem solver for system. Makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs. Is proficient in these activities and systems such that work is performed independently.

Minimum Requirements

• High School diploma or equivalent
• Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting. Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Concise written and verbal communication skills
• Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
• Minimum requirements met for Resource Counselor II
• Advanced computer, keyboard, Outlook, Word, Power Point, Excel Ability to work in a busy, loud and demanding environment
• Must independently recognize and evaluate situations for the level of urgency
• Strong emotional intelligence and empathy
• Must be detail oriented and accurate
• Ability to multi-task and prioritize tasks

Preferred Qualifications

• Prefer previous experience as a Family support Division Worker Experience in hospital admission and/or patient accounting desirable Knowledge of basic medical terminology helpful Computer skills preferred include Basic Outlook, Word and Excel