Supervisor Financial Counseling Integrated Programs

Truman Medical Center; Northpoint (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Truman Medical Center in Kansas City, MO, seeks a Supervisor of Financial Counseling Integrated Programs to lead the Financial Counseling Center’s outpatient staff and ensure eligible patients access Medicaid, Crime Victims, and Financial Assistance programs.

The role coordinates training with the Performance Improvement Specialist, oversees workflow and customer service, and ensures quality assurance and adherence to hospital guidelines. Grant-funded status noted.

Qualifications

• High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or equivalent for at least two years.
• Must meet Missouri employment requirements including fingerprinting.
• Complete 6-8 week Family Support Division training for application processing.
• Excellent written and verbal communication skills and demonstrated leadership.

Responsibilities

• Supervise the functions, activities and outpatient staff of the Financial Counseling Center.
• Ensure patients access Medicaid, Crime Victims, and Financial Assistance programs.
• Coordinate training needs with the Performance Improvement Specialist.
• Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up.
• Coordinate quality assurance, monitoring of applications and discount processes; ensure FCC customer service.
• Support Integrated Program Coordinators involved in the Missouri Family Support Division project.

Skills

Communication skills

Leadership

Word and Excel

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Supervisor Financial Counseling Integrated Programs

101 Truman Medical Center

Job Location

Northpoint

Kansas City, Missouri

Department

Financial Counseling Center UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

Supervise the functions, activities and outpatient staff of the Financial Counseling Center of the organization. Ensure patients access financial counseling for eligibility for Medicaid, Crime Victims, and the organization's Financial Assistance Programs. Coordinate training needs with the Performance Improvement Specialist. Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up of the Financial Counseling Center. Coordinate quality assurance, monitoring of applications and discount processes as well as the FCC customer service. Ensure adherence to objectives, guidelines, hospital and corporate philosophy. This position will also provide support supervision to the Integrated Program Coordinators involved in the special project with Missouri Family Support Division. This includes staff who direct report to this supervisor and those who may directly report to other supervisors in the department.

Minimum Requirements

• High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or an equivalent position for at least two years. Internal candidates must have a meets expectations rating or above on the last two evaluations.
• Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting. Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Preferred Qualifications

• Bachelor's degree.
• Prior experience as a Financial Counseling Coordinator.
• Supervisory experience in a Patient Registration or Financial Counseling environment.