Integrated Programs Coordinator

University Health; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

University Health in Kansas City is seeking an Integrated Programs Coordinator to verify eligibility for Missouri Medicaid and assist patients with financial options. The role involves evaluating applications and gathering necessary documentation, while serving as a primary contact for patient inquiries.

Candidates should have a high school diploma and strong communication skills. Preferred qualifications include experience in a medical setting or as a Family Support Division Worker. This is a full-time position requiring multitasking and prioritization in a busy environment.

Qualifications

• Strong emotional intelligence and ability to assist patients.
• Detail-oriented and accurate in tasks.
• Ability to conduct interviews with patients and families.

Responsibilities

• Determine and verify eligibility for Missouri Medicaid.
• Gather documentation and assess financial situations.
• Serve as a front-line representative for patient inquiries.

Skills

Concise written communication skills

Verbal communication skills

Attention to detail

Empathy

Computer skills in Outlook, Word, Excel

Multi-tasking and prioritization

Education

High School diploma or equivalent

Job description

Integrated Programs Coordinator

Location: University Health Truman Medical Center, Kansas City, Missouri.

Department: Financial Counseling Center (UHTMC).

Position Type: Full time.

Work Schedule: Varied.

Hours Per Week: 40.

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

The Integrated Program Coordinator’s primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically those applications completed by UH FCC staff. This involves reviewing applications; gathering necessary documentation; assessing income, assets and other factors to determine program eligibility; as well as verifying and loading insurance in the UH system as patients become approved. Secondarily, the role serves as a front‑line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. The coordinator communicates health benefit regulations and patient financial obligations to responsible parties.

Communication and interviewing may occur in a variety of settings – face to face, over the phone, bedside, within ambulatory clinics or via online tools. When on the phone, the coordinator serves as a first contact for patients and other internal/external customers seeking information about financial assistance, asks key questions to correctly and rapidly assist patients in answering their questions about financial options, and uses all patient interactions as an opportunity to be a problem solver for the system. The coordinator makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs and performs such activities and systems tasks independently.

Minimum Requirements

• High School diploma or equivalent.
• Must meet state of Missouri employment requirements for all persons contracted to do work with the Department of Social Services, which includes satisfaction of all state income tax requirements and fingerprinting.
• Successfully complete the 6-8 week Family Support Division training related to application processing.
• Concise written and verbal communication skills.
• Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
• Minimum requirements met for Resource Counselor II.
• Advanced computer, keyboard, Outlook, Word, Power Point, Excel ability to work in a busy, loud and demanding environment.
• Must independently recognize and evaluate situations for the level of urgency.
• Strong emotional intelligence and empathy.
• Must be detail oriented and accurate.
• Ability to multi-task and prioritize tasks.

Preferred Qualifications

• Prefer previous experience as a Family Support Division Worker.
• Experience in hospital admission and/or patient accounting desirable.
• Knowledge of basic medical terminology helpful.
• Computer skills preferred include Basic Outlook, Word and Excel.