Integrated Care Support Coordinator

Intermountain Centers; Bisbee (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Intermountain Centers is seeking a Medical Support Specialist to assist with coordinating care across primary and behavioral health services. The role emphasizes patient readiness, appointment flow, and documentation in the EHR while complying with regulatory requirements.

Responsibilities include rooming patients, obtaining vitals, processing referrals and prior authorizations, and communicating with pharmacies and providers.

Qualifications

• Experience supporting primary care or behavioral health is preferred.
• Knowledge of healthcare privacy regulations (HIPAA) is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet members and prepare them for appointments in a timely, professional manner.
• Document vitals and update demographic information.
• Assist with scheduling and reminder outreach to reduce no-shows.
• Submit and track medication refill requests and prior authorizations.
• Coordinate referrals, labs, and care coordination with providers.

Skills

Healthcare experience

HIPAA compliance

Patient service

EHR data entry

Education

High School diploma

Job description

Intermountain Centers is seeking a Medical Support Specialist to assist with coordinating care across primary and behavioral health services. The role emphasizes patient readiness, appointment flow, and documentation in the EHR while complying with regulatory requirements.

Responsibilities include rooming patients, obtaining vitals, processing referrals and prior authorizations, and communicating with pharmacies and providers.