Intake Specialist — Help Clients Navigate Fees & Resources

Community and Family Resources; Des Moines (IA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IPERS retirement benefit

Optional 401K

Employee Assistance Program

Generous PTO (20 days accrued in your

9 paid holidays

Paid trainings and CEU opportunities

Tuition reimbursement

Job summary

Community and Family Resources in Des Moines seeks an Intake Specialist to guide clients on fee-for-service options, third-party payor resources, and payment arrangements in our Des Moines locations.

Responsibilities include processing admissions paperwork, verifying eligibility for Title 19/insurance, arranging payment plans, and creating/maintaining client records, while coordinating with providers and billing staff.

Qualifications

• Associates degree in a related field or equivalent experience required.
• Proficient in Word and Excel.
• Knowledge of 42 CFR, HIPAA, IDPH licensure standards.
• Ability to communicate effectively in English; bilingual abilities preferred but not required.

Responsibilities

• Assist with paperwork for new client admissions.
• Verify Title 19, County, and/or Insurance eligibility and discuss payment plans.
• Initiate third-party payor arrangements and complete financial forms.
• Create and amend computer records and notify billing staff of special circumstances.
• Coordinate with providers and route forms for authorization.

Skills

Communication skills

English fluency

Multitask management

Word & Excel

Education

Associate degree or equivalent

Tools

Word

Excel

Job description

Community and Family Resources in Des Moines seeks an Intake Specialist to guide clients on fee-for-service options, third-party payor resources, and payment arrangements in our Des Moines locations.

Responsibilities include processing admissions paperwork, verifying eligibility for Title 19/insurance, arranging payment plans, and creating/maintaining client records, while coordinating with providers and billing staff.