Intake Specialist

Community and Family Resources; Des Moines (IA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IPERS retirement benefit

Optional 401K

Employee Assistance Program

Generous PTO (20 days accrued in your

9 paid holidays

Paid trainings and CEU opportunities

Tuition reimbursement

Job summary

Community and Family Resources in Des Moines seeks an Intake Specialist to guide clients on fee-for-service options, third-party payor resources, and payment arrangements in our Des Moines locations.

Responsibilities include processing admissions paperwork, verifying eligibility for Title 19/insurance, arranging payment plans, and creating/maintaining client records, while coordinating with providers and billing staff.

Qualifications

• Associates degree in a related field or equivalent experience required.
• Proficient in Word and Excel.
• Knowledge of 42 CFR, HIPAA, IDPH licensure standards.
• Ability to communicate effectively in English; bilingual abilities preferred but not required.

Responsibilities

• Assist with paperwork for new client admissions.
• Verify Title 19, County, and/or Insurance eligibility and discuss payment plans.
• Initiate third-party payor arrangements and complete financial forms.
• Create and amend computer records and notify billing staff of special circumstances.
• Coordinate with providers and route forms for authorization.

Skills

Communication skills

English fluency

Multitask management

Word & Excel

Education

Associate degree or equivalent

Tools

Word

Excel

Job description

Community and Family Resources is seeking an Intake Specialist to provide initial and ongoing guidance to clients regarding agency's fee-for-services, third party-payor resources, and arrangement for payments of fees in our Des Moines locations.

Essential Duties And Responsibilities

• Assist with paperwork for new client admissions.
• Complete preadmission phone and/or in-person contact with client to discuss payment plans.
• Verify Title 19, County, and/or Insurance eligibility, check sessions remaining and effective dates.
• Alert client with insurance benefits about possible recertification needs.
• Inform client about documentation to bring to first appointment.
• Initiate third-party payor arrangements,
• Complete financial information form for client/consumer file.
• Notify provider and billing staff about any unusual/special circumstances
• Review appointment report to be sure each consumer is properly authorized.
• Alert providers about reauthorizations needed.
• Route appropriate form(s) to respective providers.
• Assign deadline for provider action.
• Process paperwork via mail, fax, internet or phone.
• File reauthorization documentation in consumer file.
• Verify/arrange for authorization of the added service.
• Create and amend computer records.

Schedule

• Type: Full-time
• Hours: 40 hours/week

Education And Experience Qualifications

• Associates degree in a related field or equivalent related experience is required.

Required Knowledge And Abilities

• Knowledge of 42CFR and how it applies to Community & Family Resources.
• Knowledge of HIPAA rules and regulations.
• Knowledge of IDPH licensure standards.
• Familiar with grant and contract administration.
• Familiar with local resources.
• Proficient in computer operation, including Word and Excel.
• Ability to communicate effectively, regularly, and fluently in English; bilingual (English/Spanish) abilities are preferred but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals,
• Ability to write routine reports and correspondence, and
• Ability to speak effectively before groups of clients or agency employees.
• Ability to establish good working relationships with clients and staff.
• Ability to analyze problems presented, to bring agency/community resources to bear within policies and regulations, and to develop and implement effective courses of action.
• Ability to prepare clear and concise case records and to keep other relevant records.
• Ability to prepare regular and special written and oral reports.
• Ability to manage multiple tasks at the same time.
• Develop, implement, and evaluate Quality Assurance practices within the department.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• IPERS retirement benefit
• Optional 401K
• Employee Assistance Program
• Generous PTO (20 days accrued in your first year)
• 9 paid holidays
• Paid trainings and CEU opportunities
• Public Student Loan Forgiveness employer
• Tuition reimbursement
• Various discounts including tuition fees at partner schools, travel, cell phone plans, and more!

Equal Opportunity Employer:

Community and Family Resources is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.