Intake Specialist - Addiction Recovery

Harboroaks; Salem (VA); On-site; USD 48,712,000 - 60,174,000; Full time

Job summary

Harboroaks in Virginia is seeking an Intake Specialist to manage admissions with professionalism and empathy. You will screen clients, search belongings, and orient them to the facility, ensuring a smooth arrival experience.

You will liaise with remote admissions and clinical teams, coordinate tours, complete intake paperwork, and assist with payment discussions while upholding privacy and quality service standards.

Qualifications

• Clear, effective communication with clients and families.
• Strong customer service skills and professional demeanor.
• Ability to work with healthcare teams and clients.

Responsibilities

• Coordinate facility tours with clients and families.
• Liaise with remote admissions and on-site team for approvals.
• Guide arrival, conduct initial assessments, and orientation.
• Manage intake paperwork and documentation in a timely way.
• Discuss financial responsibilities and collect payments as needed.

Skills

Communication

Customer service

Teamwork

Attention to detail

Education

High-school diploma / GED

Tools

Computer literacy

Job description

Overview

Full Time Position with evening, holiday and weekend requirements.

Pay Scale: $17.00-$21.00

Must have a good driving record

We have FUN at work!

• Monthly drawings
• Monthly events
• Monthly snacks/treats
• Employee of the Month/Quarter/Year with gifts/treats
• Spirit Weeks and more!

Career Advancement Opportunities Available!

Benefits

Full Time

• Medical (three tiers)
• Dental
• Vision
• STD (employer paid)
• LTD
• Life Insurance (employer paid)
• 401k
• Tuition Reimbursement
• 10 eight-hour VacationDays
• 24 hours Personal Time
• 6 eight-hour Sick Days
• 6 eight-hour Extended Sick Days
• Paid holidays (if you work the holiday or not!)
• 1.5x your hourly rate for working a recognized holidays

We're licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you're eligible for employment at our facility.

https://dbhds.virginia.gov/wp-content/uploads/2023/01/Attachment-2-Barrier-Crimes-01_23.pdf

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.