Intake Specialist

Acadia Healthcare; Allenwood (PA); On-site; USD 17,000 - 24,000; Full time

Job summary

Acadia Healthcare’s White Deer Run Allenwood seeks an Intake Specialist to support new admissions for women facing addiction and mental health challenges. You will handle the intake process, coordinate with remote admissions and on-site teams, and establish rapport to welcome clients.

The role requires a high-school diploma or GED, 1–2 years in a patient care setting, strong communication and customer service, and comfort using computer programs.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with clients/families of potential admissions to answer questions.
• Coordinate facility tours with clients and families who may be admitted.
• Interface with remote admissions and on-site clinical teams for approvals and planning.
• Establish rapport with clients to ensure a welcoming arrival.
• Support arrival process including assessment/bed placement and item searches.
• Orients clients to the facility.
• Coordinate treatment plan/schedule with care teams.
• Ensure intake paperwork is completed timely and filed.
• Discuss financial responsibility and collect payments as applicable.
• Deliver exceptional customer service per Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer literacy

Education

High school diploma or GED

Job description

Overview

Pay Rate: Starting at $15/Hr.

Schedule: 2pm - 10pm or 3pm - 11pm (including rotating weekends and holidays)

Join Our Amazing Team at White Deer Run Allenwood!

Are you passionate about helping women overcome addiction and mental health challenges? White Deer Run Allenwood is seeking a dedicated Intake Specialist to provide compassionate care and support for lasting recovery.

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About White Deer Run

With seven treatment centers across Pennsylvania, White Deer Run provides a full continuum of care for individuals impacted by substance use and co-occurring mental health disorders. Our mission is to treat each person as an individual, offering tailored treatment plans and the skills needed to live a fulfilling, addiction-free life.

We value:

• Clinical Excellence
• Integrity
• Compassion
• Teamwork
• Respect for Individual Needs

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.