Intake Specialist

White Deer Run Treatment Network; Allenwood (PA); On-site; USD 17,000 - 24,000; Full time

Job summary

White Deer Run Allenwood is seeking an Intake Specialist to provide compassionate care and support for lasting recovery, greeting clients and families, answering questions, and guiding admissions through the process.

You will coordinate tours, manage paperwork, plan bed placement, and work with on-site clinical staff to establish treatment plans, while delivering outstanding customer service in line with company standards.

Qualifications

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer skills

Education

High-school diploma or GED

Job description

Pay Rate

Starting at $15/Hr.

Schedule

2pm - 10pm or 3pm - 11pm (including rotating weekends and holidays).

Join Our Amazing Team at White Deer Run Allenwood!

Are you passionate about helping women overcome addiction and mental health challenges? White Deer Run Allenwood is seeking a dedicated Intake Specialist to provide compassionate care and support for lasting recovery.

About White Deer Run

With seven treatment centers across Pennsylvania, White Deer Run provides a full continuum of care for individuals impacted by substance use and co-occurring mental health disorders. Our mission is to treat each person as an individual, offering tailored treatment plans and the skills needed to live a fulfilling, addiction-free life.

We Value

• Clinical Excellence
• Integrity
• Compassion
• Teamwork
• Respect for Individual Needs

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

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