Intake Specialist

Harboroaks; Galax (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

HSA & FSA

Company Paid Basic Life & AD&D

Disability Insurance

401(k) Retirement Plan with company 2%

Employee Assistance Program

Job summary

Life Center of Galax in Virginia is seeking an Intake Specialist to manage the intake process for admissions, coordinate with remote admissions, and establish a welcoming rapport with clients. The role supports the arrival, assessment, and documentation while aligning with Acadia Healthcare standards.

This full-time evening shift runs Wednesday through Saturday, 4:00pm–2:00am. The position offers comprehensive benefits and opportunities to grow within a behavioral health organization.

Qualifications

• High-school diploma or equivalent.
• 1–2 years in a patient care environment in behavioral health/substance use preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and planning.
• Establish rapport with clients to ensure they feel welcomed on arrival.
• Support arrival process including coordinating assessment/bed placement and searches for prohibited items.

Skills

Communication

Customer service

Computer skills

De-escalation training

CPR/First-Aid

Education

High-school diploma

Job description

Overview

Come join our team as an Intake Specialist, at Life Center of Galax!

We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community, this position is right for you!

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival.

Days are Wednesday - Saturday. Hours are 4:00pm - 2:00am.

Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

We offer a full suite of benefits ranging from:

• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off
• HSA & FSA
• Company Paid Basic Life & AD&D
• Disability
• 401(k) Retirement Plan - with company match
• Employee Assistance Program/Employee Discount Program

Responsibilities

Days are Wednesday - Saturday. Hours are 4:00pm - 2:00am.

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

GALAX

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