Intake Specialist

Acadia Healthcare; Center Point (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist to manage the intake process, greet clients, coordinate with remote admissions and on-site teams, and orient new arrivals to the facility.

You will conduct initial assessments, review belongings for prohibited items, and ensure required paperwork is completed accurately and promptly. This role emphasizes strong communication, documentation accuracy, and collaboration with clinical staff for smooth onboarding.

Qualifications

• High-school diploma or GED required.
• 1–2 years in patient care in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills, and ability to use required computer programs.

Responsibilities

• Liaise with clients and families of potential admissions.
• Coordinate facility tours for potential admissions.
• Interface with remote admissions and on-site clinical team for approvals.
• Orient client to the facility/milieu.
• Ensure intake paperwork is completed and documented.
• Discuss financial responsibility and accept payment as applicable.
• Provide exceptional customer service per Acadia Healthcare standards.

Skills

Communication skills

Customer service

Education

High-school diploma or GED

Job description

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.

• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client.

• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule.

• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.

• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.