Intake Specialist

Acadia Healthcare; Wilmington (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

Acadia Healthcare's Wilmington Treatment Center is seeking an Intake Specialist to manage the intake process and coordinate admissions. The role involves liaising with families, arranging facility tours, and collaborating with remote admissions and on-site clinical teams to plan client arrival and bed placement.

Responsibilities include ensuring timely intake documentation, assisting with travel as needed, and delivering exceptional customer service in line with Acadia standards.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting.
• Excellent communication and customer service skills, and ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel plans.
• Establishes professional rapport with clients upon arrival.
• Supports arrival process including coordinating assessment/bed placement and item searches.
• Orient clients to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained.
• Discusses client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Customer service

Communication

Attendance

Education

High-school diploma

GED

Equivalent

Job description

Overview

Schedule: Tuesday - Saturday 11:30am - 10:00pmPay Rate: $16 - $17/Hr

The Intake Specialist is responsible for the intake process at the facility.

Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About Us:

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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