Intake Specialist

Wilmington Treatment Center; Wilmington (NC); On-site; USD 22,000 - 23,000; Full time

Job summary

Wilmington Treatment Center is seeking an Intake Specialist to manage the intake process, liaise with remote admissions, and establish rapport with clients to ensure a welcoming arrival. The role involves coordinating assessments, tours, and paperwork while interfacing with clinical teams to plan treatment and bed placement.

The position requires strong communication and customer service skills, with 1–2 years in a patient care or behavioral health setting and proficiency with basic computer

Qualifications

• High‑school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions and concerns.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel arrangements.
• Establish professional rapport with clients to ensure they feel welcomed on arrival.
• Support arrival process including assessment/bed placement and searches of belongings for prohibited items.
• Orient client to the facility and milieu.
• Liaise with direct care/nursing/clinical team to set up treatment plan/schedule.
• Ensure intake paperwork is completed promptly and documentation is maintained.

Skills

Communication

Customer service

Computer literacy

Education

High school diploma

GED

Job description

Schedule

Tuesday - Saturday 11:30am - 10:00pm

Pay Rate

$16 - $17/Hr

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About Us

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on‑site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set‑up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High‑school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De‑escalation training, CPR and/or First‑Aid certification as required by facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.