Intake Specialist

Acadia Healthcare; Boca Raton (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Life insurance

Short Term and Long Disability

401(k) retirement savings plan with PC

FSA and HSA

Employee Assistance Program

Tuition Reimbursement Program

Growth Opportunities

Paid time off

8 Paid annual holidays

Job summary

Wellness Resource Center in Boca Raton, FL is seeking an On-site Intake Specialist to support the intake process, greet clients, coordinate facility tours, and liaise with remote admissions and on-site clinical staff to plan arrivals and treatment schedules.

This full-time position offers comprehensive benefits, including health and life insurance, a 401(k) with company match, disability coverages, tuition reimbursement, PTO, and paid holidays, with starting pay of $17.91 per hour.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions and address questions/concerns.
• Coordinate facility tours with clients and families.
• Interface with remote admissions and on-site clinical team to plan client arrival and treatment.
• Establish rapport with clients to ensure they feel welcomed on arrival.
• Assist with intake process including assessments, bed placement, and documentation.
• Discuss financial responsibility and take payments as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Excellent communication

Customer service

Computer skills

Education

High-school diploma / GED

Job description

Come join our team as an On-site Intake Specialist, at Wellness Resource Center, located in Boca raton Florida!

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to the team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Starting pay: $17.91

This is a full-time benefit eligible position.

Benefits

• Medical, Dental and Vision insurance
• Life insurance
• Short Term and Long Disability
• 401(k) retirement savings plan with company match
• FSA and HSA
• Employee Assistance Program
• Tuition Reimbursement Program
• Growth Opportunities
• Paid time off
• 8 Paid annual holidays

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.

This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with Florida law, employers must provide applicants with direct access to information about the state’s background screening requirements.

About

To learn more about disqualifying offenses, exemption procedures, and screening timelines, please visit the Agency for Health Care Administration (AHCA) Background Screening Education & Awareness webpage:

https://info.flclearinghouse.com/education-awareness

Applicants are encouraged to review these requirements before applying.

WELRC

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.