Intake Specialist - Addiction Recovery

Acadia Healthcare; Salem (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical (three tiers)

Dental

Vision

STD (employer paid)

LTD

Life Insurance (employer paid)

401k

Tuition Reimbursement

10 eight-hour Vacation Days

24 hours Personal Time

6 eight-hour Sick Days

6 eight-hour Extended Sick Days

Paid holidays

1.5x your hourly rate for working a 1

Job summary

Acadia Healthcare in Virginia is seeking an Intake Specialist (Specialty) to welcome clients, conduct initial assessments and coordinate admission steps. You will liaise with the remote admissions team, review belongings for prohibited items and ensure required paperwork is completed accurately.

The role requires 1–2 years in patient care within behavioral health, strong communication skills, and the ability to use standard computer programs.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions and concerns.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals.
• Establishes professional rapport with client to ensure they feel welcomed upon arrival.
• Support arrival process including assessment and bed placement, and search belongings for prohibited items.
• Liaises with care/clinical teams to ensure treatment plan/schedule is set up as needed.

Skills

Customer service

Communication

Team coordination

Education

High-school diploma / GED

Tools

CRM software

Job description

Full Time Position With Evening, Holiday And Weekend Requirements.

Pay Scale: $17.00-$21.00

• Must have a good driving record**

We have FUN at work!

• Monthly drawings
• Monthly events
• Monthly snacks/treats
• Employee of the Month/Quarter/Year with gifts/treats
• Spirit Weeks and more!

Career Advancement Opportunities Available!

Benefits

Full Time

• Medical (three tiers)
• Dental
• Vision
• STD (employer paid)
• LTD
• Life Insurance (employer paid)
• 401k
• Tuition Reimbursement
• 10 eight-hour Vacation Days
• 24 hours Personal Time
• 6 eight-hour Sick Days
• 6 eight-hour Extended Sick Days
• Paid holidays (if you work the holiday or not!)
• 1.5x your hourly rate for working a recognized holidays

Criminal History

We’re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you’re eligible for employment at our facility.

https://dbhds.virginia.gov/wp-content/uploads/2023/01/Attachment-2-Barrier-Crimes-01_23.pdf

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

MTRGS

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

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Intake Specialist (Specialty) 07/10/2023

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.