Intake Specialist

Greenberg Gross LLP; Summerlin South (NV); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Greenberg Gross LLP seeks an Intake Specialist for its Las Vegas, NV office. The role involves connecting with potential clients by phone, text, and email; documenting notes in CRM; and providing empathetic client service in a fast-paced environment.

This full-time position requires strong communication, detail-orientation, and the ability to work well in a team. Bilingual Spanish is a plus; overtime and travel may be required.

Qualifications

• High volume call center experience required.
• Strong, professional communication skills.
• Excellent attention to detail and multi-tasking ability.
• Excellent people skills; customer-focused demeanor.
• Bilingual in Spanish is a plus; tech savvy.

Responsibilities

• Connect with potential clients via calls, texts, and emails.
• Take accurate notes and organize into a complete summary.
• Handle calls with empathy and compassion.
• Maintain and organize notes using CRM software.
• Perform other duties as assigned.

Skills

Call center experience

Professional communication

Attention to detail

People skills

Spanish (bonus)

Tech savvy

Team player

Overtime & travel

Job description

Do you love talking on the phone? Do you have a passion for helping people? Is great customer service a passion? Final question...Do you thrive in a collaborative team environment and love contributing to the team's success? You MAY be a fit for our team at Greenberg Gross!

Who are we? Greenberg Gross LLP is a high-stakes trial firm tackling some of society's most critical issues. We are growing rapidly and looking for team members who want to help us build our future.

We currently have an opening for an Intake Specialist in our Las Vegas office.

Essential Duties And Responsibilities

• Connect with potential clients via calls, texts, and emails.
• Take accurate, detailed notes, with the ability to organize the notes into a complete summary.
• Handle calls with genuine empathy and compassion.
• Organize and maintain notes using CRM software.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills And Experience

• High volume call center experience
• Professional communication skills.
• Strong attention to detail and ability to multi-task.
• Great people skills are necessary.
• Bilingual in Spanish is a plus.
• Tech savvy.
• Ability to work independently as well as in a team environment.
• Ability to work overtime and travel as needed is also required.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

We offer an excellent salary and benefits package. Response will be given to candidates who closely meet our qualifications. EOE M/F/D/V.