Intake Coordinator

Acadia Healthcare; Kennett Square (Chester County); On-site; USD 25,000 - 39,000; Full time

Job summary

Acadia Healthcare is seeking an Admissions Specialist to handle patient admission and intake, coordinating with referrals and families. The role involves data collection, scheduling assessments, and ensuring smooth communication between patients and the facility.

Qualifications include a college degree and at least two years in healthcare admissions, preferably in mental health or substance abuse settings. CPR/de-escalation training and related certifications are preferred.

Qualifications

• College degree preferred.
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.
• Experience with admission criteria, data collection and documentation.

Responsibilities

• Promptly respond to inbound referrals to assist clients and families seeking treatment.
• Review prospective admissions against admission criteria and procedures.
• Gather required clinical and demographic data from patients and other sources.
• Respond promptly to inquiry calls and schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Coordinate with referral sources and transportation arrangements for patients.
• Maintain all documentation involved with the admissions process.

Skills

Healthcare admissions experience

Clear communication

Interpersonal skills

Education

College degree preferred

Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field

Job description

Purpose Statement

As one of the nation’s leaders in treating individuals with co-occurring mood, addiction, eating disorders and trauma, Acadia Healthcare places a strong emphasis on our admissions and intake functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic, results driven candidates who may be a fit for the Admissions Specialist position. The Admissions Specialist will be primarily responsible for the admission and/or registration of patients into the facility and maintaining communications between the organization and the patient referrals and family.

Essential Functions

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• College degree preferred
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.

Licenses/Designations/Certifications

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Supervisory Requirements

This position is an Individual Contributor

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.