Intake & Scheduling Specialist - Patient Access

NYU Langone; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to manage patient appointments, communications, and administrative tasks within the NYU Grossman School of Medicine setting. The role supports patient access, scheduling, and coordination with physicians and staff in a fast-paced outpatient environment.

The position emphasizes accuracy, confidentiality, and patient experience, with duties ranging from scheduling and communication to document processing and referrals, all aligned with

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and written communication skills.
• Strong customer service orientation.

Responsibilities

• Schedules appointments for visits, treatments, and procedures; manages waitlists and communicates instructions to patients.
• Obtains authorizations and answers calls; routes messages to the appropriate contact.
• Prepares routine letters, forms, and documents; supports clinical staff and HIPAA/ROI processes.
• Provides patient access support, greets patients, collects information, answers questions, and assists with MyChart adoption.
• Manages physician calendars, reschedules as needed, and coordinates with EPIC documentation and referrals.

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to manage patient appointments, communications, and administrative tasks within the NYU Grossman School of Medicine setting. The role supports patient access, scheduling, and coordination with physicians and staff in a fast-paced outpatient environment.

The position emphasizes accuracy, confidentiality, and patient experience, with duties ranging from scheduling and communication to document processing and referrals, all aligned with