Intake & Resource Navigator

Socket.dev; Machias (ME); On-site; USD 38,000 - 54,000; Full time

Job summary

Socket.dev is seeking an Intake Specialist in Machias, Maine, to help individuals access resources through intake, assessments, and service coordination. You will gather information, conduct interviews, and enter data into case management systems while maintaining accurate files and confidentiality.

The role requires strong communication, organization, and detail orientation, with experience in social services and ability to work with diverse populations.

Qualifications

• High school diploma or equivalent required.
• Two years of social services experience preferred.
• Proficient in Microsoft Office and basic computer skills.
• Excellent verbal and written communication; ability to listen effectively.

Responsibilities

• Obtains household information, assesses needs, and records data in software systems.
• Acts as liaison to arrange services and assist with applications for services.
• Performs data entry and maintains current knowledge of software changes.
• Maintains program rules, confidentiality, and accurate records; answers inquiries and schedules appointments.
• Supports team members as needed.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Data entry

Statistics basics

Office software

Procedures comprehension

Information presentation

Problem solving

Empathy

Diversity sensitivity

Education

High School Diploma or Equivalent

Associate's degree preferred

Tools

CRM software

Data management systems

Job description

Socket.dev is seeking an Intake Specialist in Machias, Maine, to help individuals access resources through intake, assessments, and service coordination. You will gather information, conduct interviews, and enter data into case management systems while maintaining accurate files and confidentiality.

The role requires strong communication, organization, and detail orientation, with experience in social services and ability to work with diverse populations.