Intake & Resource Navigator

Community Action in Aroostook, Washington and Hancock Counties; Calais (ME); On-site; USD 36,000 - 52,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist to connect individuals and families with resources through intake, assessments, referrals, and follow-up. The role involves data entry, scheduling, interviews, and coordinating with the agency team to meet client needs.

The position requires strong verbal and written communication, excellent customer service, and the ability to work with diverse populations.

Qualifications

• High school diploma or equivalent required.
• Two years in social services preferred.
• Proficiency with MS Office and basic data entry.
• Able to handle confidential information.
• Strong interpersonal and communication skills.

Responsibilities

• Gathers household information from customers and records it in software systems.
• Identifies resources and coordinates services for customers.
• Performs data entry and maintains current knowledge of software changes.
• Follows program rules and guidelines as assigned.
• Manages appointments, answers inquiries, and directs customers.
• Supports team members as needed.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Data entry

Microsoft Office

Analytical ability

Diversity sensitivity

Education

High school diploma

Associate's degree preferred

Job description

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist to connect individuals and families with resources through intake, assessments, referrals, and follow-up. The role involves data entry, scheduling, interviews, and coordinating with the agency team to meet client needs.

The position requires strong verbal and written communication, excellent customer service, and the ability to work with diverse populations.