Intake & Resource Navigator

Socket.dev; Ellsworth (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Socket.dev in Ellsworth, ME is seeking an Intake Specialist to assist individuals and families in connecting to resources, including intake, assessments, referrals, service coordination and follow-up.

You will enter data into various computer software systems, maintain customer files for program eligibility, schedule appointments, conduct interviews, and work with the agency team to provide a comprehensive approach to meeting customer needs.

Qualifications

• Minimum 2 years in a social service program.
• High school diploma or equivalent required; associate degree preferred.
• Excellent communication and customer service skills.

Responsibilities

• Gather household information and record into software.
• Identify services and coordinate referrals.
• Perform data entry and stay updated on software changes.
• Maintain records and answer inquiries.
• Schedule appointments and assist team.
• Provide support to colleagues as needed.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Data entry

MS Office

Problem solving

Empathy

Attention to detail

Education

High school diploma

Associate's degree preferred

Tools

Data entry software

CRM systems

Job description

Socket.dev in Ellsworth, ME is seeking an Intake Specialist to assist individuals and families in connecting to resources, including intake, assessments, referrals, service coordination and follow-up.

You will enter data into various computer software systems, maintain customer files for program eligibility, schedule appointments, conduct interviews, and work with the agency team to provide a comprehensive approach to meeting customer needs.