Intake Liaison & Resource Navigator

Community Action in Aroostook, Washington and Hancock Counties; Calais (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties in Maine seeks an Intake Specialist to connect individuals and families with resources, assess needs, and coordinate referrals. The role involves interviewing clients, data entry, and maintaining documentation for program eligibility, with a focus on compassionate service and accurate record-keeping.

The successful candidate will schedule appointments, follow up on applications, and collaborate with the agency team to ensure a

Qualifications

• Minimum two years in a social service-based program.
• Strong verbal and written communication skills.
• Ability to conduct interviews and assess customer needs.
• Proficiency with data entry and basic software.
• Knowledge of program rules and eligibility requirements.
• Commitment to confidentiality and ethical standards.

Responsibilities

• Obtain household information, assess needs, and record in software.
• Identify services; liaise with referral program; assist with applications.
• Perform data entry and keep software up to date.
• Maintain knowledge of program rules and regulations.
• Schedule appointments and respond to inquiries; direct customers.
• Provide backup support to team members.

Skills

Social service experience

Verbal communication

Written communication

Listening skills

Customer service skills

Data entry

Microsoft Office

Diversity awareness

Analytical thinking

Problem solving

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Community Action in Aroostook, Washington and Hancock Counties in Maine seeks an Intake Specialist to connect individuals and families with resources, assess needs, and coordinate referrals. The role involves interviewing clients, data entry, and maintaining documentation for program eligibility, with a focus on compassionate service and accurate record-keeping.

The successful candidate will schedule appointments, follow up on applications, and collaborate with the agency team to ensure a