Intake & Onboarding Specialist

Abound Health; Southfield (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Professional development

401(k) retirement plan

Job summary

Pro Care by Abound Health is seeking a Central Intake Coordinator to join the Operations team. You will report to the Central Intake Supervisor and guide members through onboarding to ensure timely activation of services.

Responsibilities include processing referrals, maintaining records in OTC and ClearCo, and coordinating with HR, Training, and Care Coordinators to support onboarding and staffing needs.

Qualifications

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong customer service skills and ability to build positive relationships with members, caregivers, and referral sources.
• Proficiency with databases, technology platforms, and documentation systems.
• Ability to problem-solve, navigate barriers, and drive referrals to completion.
• Healthcare, human services, intake, onboarding, scheduling, or administrative experience preferred.

Responsibilities

• Receive, review, and track referrals from intake through service activation.
• Contact members, guardians, caregivers, and referral sources to collect required documentation, explain next steps, and ensure onboarding requirements are completed.
• Create and maintain accurate member and caregiver records in OTC, ClearCo, and other approved systems.
• Coordinate with HR, Training, Care Coordinators, Recruiting, and Operations teams to facilitate member and caregiver onboarding.
• Track outstanding requirements, identify barriers to service activation, and escalate concerns to the Central Intake Supervisor as needed.
• Coordinate staffing needs for referrals that do not have an identified caregiver.
• Complete accurate handoffs to Care Coordinators and other departments to ensure continuity of care and services.

Skills

Organizational skills

Communication

Multi-tasking

Customer service

Databases proficiency

Problem solving

Healthcare admin experience

Education

Associate's degree

Tools

ClearCo

OTC

CRM systems

Documentation systems

Job description

Pro Care by Abound Health is seeking a Central Intake Coordinator to join the Operations team. You will report to the Central Intake Supervisor and guide members through onboarding to ensure timely activation of services.

Responsibilities include processing referrals, maintaining records in OTC and ClearCo, and coordinating with HR, Training, and Care Coordinators to support onboarding and staffing needs.