Care Onboarding & Operations Specialist

24 Hour Home Care; Bakersfield (CA); On-site; USD 48,000 - 50,000; Full time

Job summary

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations.

This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility

Qualifications

• Bachelor’s degree preferred.
• 1–2+ years of customer service experience.
• Experience supporting onboarding, intake coordination, or operational workflows preferred.
• Ability to manage multiple priorities and maintain organized documentation.

Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners.
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones.
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness.
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping.
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates.

Skills

Customer service

Onboarding coordination

Multitasking

Documentation

Communication

Education

Bachelor’s degree preferred

Job description

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations.

This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility