Intake Navigator - Welcoming Organized Client Care (Hybrid)

HR Annie Consulting; Seattle (WA); Hybride; USD 34 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability (LTD)

403(b) plan

Paid time off

Paid holidays

Résumé du poste

Refugee Women’s Alliance (ReWA) in Seattle, WA, is hiring an Intake Navigator to support clients entering the Immigration Legal Services program. You’ll gather information, coordinate consultations, collect payments, and ensure a smooth handoff to the legal team in a welcoming, organized way.

This full-time role is primarily onsite with occasional remote work, offers competitive benefits, and requires 2+ years in administrative or client-service roles.

Qualifications

• 2+ years of administrative, client service, intake, scheduling, or related experience
• Strong customer service and communication skills
• Excellent organization, attention to detail, and follow through
• Comfort learning and working within database, case management, or other digital systems
• Ability to handle confidential client information, documents, and payments accurately
• Ability to manage multiple priorities in a busy, client facing environment
• Spanish, Dari, or Pashto language skills are strongly valued; other language skills are also welcome

Responsabilités

• Monitor new client referrals and intake submissions
• Review submitted information and connect with prospective clients about next steps
• Create and maintain client profiles in eImmigration
• Coordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staff
• Help clients understand what information and documentation is needed before their appointment
• Support a smooth handoff from intake to the appropriate legal services team member
• Collect eligibility and other requested documentation prior to consultations
• Upload and organize client documents in eImmigration
• Help clients submit or scan documents onsite when needed
• Collect consultation payments for fee based services and process card payments through eImmigration
• Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation
• Maintain accurate and confidential client information throughout the intake process
• Provide a welcoming and professional first experience for individuals accessing immigration legal services
• Communicate clearly with clients about appointments, documentation, payments, and next steps
• Collaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff
• Support clinics and other program activities as needed
• Help identify opportunities to make the intake process more efficient and client friendly

Connaissances

Customer service

Communication

Organization

Attention to detail

Multitasking

Language skills - Spanish/Dari/Pashto

Outils

eImmigration system

Description du poste

Refugee Women’s Alliance (ReWA) in Seattle, WA, is hiring an Intake Navigator to support clients entering the Immigration Legal Services program. You’ll gather information, coordinate consultations, collect payments, and ensure a smooth handoff to the legal team in a welcoming, organized way.

This full-time role is primarily onsite with occasional remote work, offers competitive benefits, and requires 2+ years in administrative or client-service roles.