Program Supervisor

Refugee Woman's Alliance; Seattle (WA); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

LTD

403(b)

PTO

Paid Holidays

Job summary

Refugee Women's Alliance (ReWA) in Seattle, WA, is hiring a Program Supervisor to lead the Immigration Legal Services program’s staff and day-to-day operations. The role manages case managers and administrative staff, overseeing intake, workflows, billing, and partner coordination in a hybrid office setting.

You’ll report to the Legal Services Director and work with Finance to ensure timely reporting, service quality, and program growth, while supporting immigrant and refugee communities.

Qualifications

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or related client service environment.
• 2+ years directly supervising staff with coaching and performance feedback.
• Strong organizational and operational skills with multiple priorities.
• Experience with reporting, intake, billing, administrative operations, or similar program workflows.
• Experience in nonprofit environment and/or supporting grant funded programs is a plus.
• Immigration or legal services experience is a plus, but not required.

Responsibilities

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff.
• Hold regular one on one meetings and create clear expectations, accountability, and professional development opportunities.
• Support onboarding, training, performance feedback, and employee development.
• Ensure staff have the information, resources, and coverage needed to perform their work effectively.
• Coordinate schedules and help ensure service needs are covered across ReWA locations.
• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows.
• Address intake issues promptly and help maintain a responsive, consistent client experience.
• Coordinate administrative processes across grant funded and fee based immigration services.
• Monitor workflows, identify barriers, and implement practical process improvements.
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery.

Skills

People leadership

Team coaching

Staff supervision

Operational management

Communication

Relationship building

Tools

Microsoft Office

Database systems

Case tracking systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Main Office- MLK, Seattle, WA, US

Salary Range: $73,000.00 To $78,000.00 Annually

Are you an experienced people leader who enjoys supporting strong teams and keeping programs running smoothly? Are you excited by an opportunity to help a growing immigration legal services program expand its impact?

Well, you're in the right place. Refugee Women's Alliance (ReWA) is hiring a Program Supervisor to join the team in Seattle, WA to lead the people and day to day operations supporting its Immigration Legal Services program.

• Pay:$73,000-$78,000 per year, depending on experience
• Benefits:Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays and more
• Location:Hybrid role based at ReWA's MLK office in Seattle, with occasional travel to other ReWA locations.
• Schedule:Full time, Monday-Friday, 37.5 hours/week
• Reports To:Legal Services Director
• Supervises:The case management and administrative support staff teams

Who We Are:

Refugee Women's Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties. ReWA delivers culturally responsive programs that promote self sufficiency, stability, education, employment, family wellbeing, and community integration.

ReWA's Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is strengthening the operational systems, staffing, and service pathways that support both grant funded and fee based legal services.

To learn more, visit rewa.org

What You’ll Do:

As Program Supervisor, you’ll provide day to day leadership for the staff and operations supporting ReWA’s growing Immigration Legal Services program. You’ll lead a team of case managers and administrative staff while overseeing key workflows, reporting, billing, intake operations, and partner coordination. You’ll work closely with legal leadership and Finance to keep services running smoothly and help the program continue growing its capacity and impact for the communities ReWA serves.

Responsibilities include:

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff
• Hold regular one on one meetings and create clear expectations, accountability, and professional development opportunities
• Support onboarding, training, performance feedback, and employee development
• Ensure staff have the information, resources, and coverage needed to perform their work effectively
• Coordinate schedules and help ensure service needs are covered across ReWA locations

Program Operations & Intake Oversight

• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows
• Address intake issues promptly and help maintain a responsive, consistent client experience
• Coordinate administrative processes across grant funded and fee based immigration services
• Monitor workflows, identify barriers, and implement practical process improvements
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery

Reporting, Billing & Financial Coordination

• Ensure required program and grant reporting is completed accurately and on time
• Oversee fee based administrative workflows, including billing and payment processes within the program software
• Ensure payments collected across ReWA locations are accurately reconciled with Finance
• Monitor administrative records and follow through on discrepancies or process issues
• Use program information and service trends to identify opportunities for improvement

Partnerships & Program Growth

• Help manage relationships with referral partners and support a reliable, positive partner experience
• Attend cohort, partner, and program meetings as needed
• Collaborate with internal teams and external partners to support effective service delivery
• Help strengthen digital systems, workflows, and operational practices as the program grows

Who You Are:

You’re a collaborative and organized people leader who enjoys supporting teams and keeping programs moving forward. You’re comfortable balancing staff supervision with day to day operations, and you bring strong follow through, sound judgment, and a practical approach to problem solving. You’re also comfortable learning new systems, managing competing priorities, and working across teams to support high quality, client centered services.

Qualifications Include:

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client service environment
• 2+ years directly supervising staff, including coaching, performance feedback, and day to day team leadership
• Strong organizational and operational skills with experience managing multiple priorities
• Experience with reporting, intake, billing, administrative operations, or similar program workflows
• Strong digital literacy, including Microsoft Office and database or case tracking systems
• Excellent communication, problem solving, and relationship building skills
• Ability to work effectively with immigrant, refugee, and culturally diverse communities
• Experience in a nonprofit environment and/or supporting grant funded programs is a plus
• Familiarity with fee based services, billing, payment reconciliation, or referral partner relationships is a plus
• Immigration or legal services experience is a plus, but not required
• Ability to pass a pre employment background check

A Few Things We’d Love to See:

You’ll thrive in this role if you enjoy supporting people, solving problems, and working collaboratively across a growing program. You’re someone who takes ownership, follows through, and is excited to contribute to services that make a meaningful difference for immigrant and refugee communities.

ReWA is committed to building a diverse, inclusive workforce and workplace. We actively seek to minimize implicit bias during our hiring process. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply.

ReWA is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.