Program Supervisor - Immigration Legal Services (Hybrid)

Refugee Woman's Alliance; Seattle (WA); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

LTD

403(b)

PTO

Paid Holidays

Job summary

Refugee Women's Alliance (ReWA) in Seattle, WA, is hiring a Program Supervisor to lead the Immigration Legal Services program’s staff and day-to-day operations. The role manages case managers and administrative staff, overseeing intake, workflows, billing, and partner coordination in a hybrid office setting.

You’ll report to the Legal Services Director and work with Finance to ensure timely reporting, service quality, and program growth, while supporting immigrant and refugee communities.

Qualifications

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or related client service environment.
• 2+ years directly supervising staff with coaching and performance feedback.
• Strong organizational and operational skills with multiple priorities.
• Experience with reporting, intake, billing, administrative operations, or similar program workflows.
• Experience in nonprofit environment and/or supporting grant funded programs is a plus.
• Immigration or legal services experience is a plus, but not required.

Responsibilities

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff.
• Hold regular one on one meetings and create clear expectations, accountability, and professional development opportunities.
• Support onboarding, training, performance feedback, and employee development.
• Ensure staff have the information, resources, and coverage needed to perform their work effectively.
• Coordinate schedules and help ensure service needs are covered across ReWA locations.
• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows.
• Address intake issues promptly and help maintain a responsive, consistent client experience.
• Coordinate administrative processes across grant funded and fee based immigration services.
• Monitor workflows, identify barriers, and implement practical process improvements.
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery.

Skills

People leadership

Team coaching

Staff supervision

Operational management

Communication

Relationship building

Tools

Microsoft Office

Database systems

Case tracking systems

Job description

Refugee Women's Alliance (ReWA) in Seattle, WA, is hiring a Program Supervisor to lead the Immigration Legal Services program’s staff and day-to-day operations. The role manages case managers and administrative staff, overseeing intake, workflows, billing, and partner coordination in a hybrid office setting.

You’ll report to the Legal Services Director and work with Finance to ensure timely reporting, service quality, and program growth, while supporting immigrant and refugee communities.