Intake Navigator

HR Annie Consulting; Seattle (WA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability (LTD)

403(b) plan

Paid time off

Paid holidays

Job summary

Refugee Women’s Alliance (ReWA) in Seattle, WA, is hiring an Intake Navigator to support clients entering the Immigration Legal Services program. You’ll gather information, coordinate consultations, collect payments, and ensure a smooth handoff to the legal team in a welcoming, organized way.

This full-time role is primarily onsite with occasional remote work, offers competitive benefits, and requires 2+ years in administrative or client-service roles.

Qualifications

• 2+ years of administrative, client service, intake, scheduling, or related experience
• Strong customer service and communication skills
• Excellent organization, attention to detail, and follow through
• Comfort learning and working within database, case management, or other digital systems
• Ability to handle confidential client information, documents, and payments accurately
• Ability to manage multiple priorities in a busy, client facing environment
• Spanish, Dari, or Pashto language skills are strongly valued; other language skills are also welcome

Responsibilities

• Monitor new client referrals and intake submissions
• Review submitted information and connect with prospective clients about next steps
• Create and maintain client profiles in eImmigration
• Coordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staff
• Help clients understand what information and documentation is needed before their appointment
• Support a smooth handoff from intake to the appropriate legal services team member
• Collect eligibility and other requested documentation prior to consultations
• Upload and organize client documents in eImmigration
• Help clients submit or scan documents onsite when needed
• Collect consultation payments for fee based services and process card payments through eImmigration
• Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation
• Maintain accurate and confidential client information throughout the intake process
• Provide a welcoming and professional first experience for individuals accessing immigration legal services
• Communicate clearly with clients about appointments, documentation, payments, and next steps
• Collaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff
• Support clinics and other program activities as needed
• Help identify opportunities to make the intake process more efficient and client friendly

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Language skills - Spanish/Dari/Pashto

Tools

eImmigration system

Job description

Are you organized, people focused, and comfortable helping others navigate new or unfamiliar processes?Do you enjoy creating a welcoming experience while keeping details, documents, and next steps organized?

Well, you’re in the right place! Refugee Women’s Alliance (ReWA) is hiring an Intake Navigator to join the team in Seattle, WA to support clients through the first steps of accessing immigration legal services.

Key Details:

• Pay: $25-$29 per hour depending on experience
• Benefits: Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays, and more
• Location: Primarily onsite role (four days onsite, one remote, once onboarded) based at ReWA’s MLK office in Seattle, with regular travel to other ReWA locations
• Schedule: Full time, Monday-Friday, 37.5 hours/week

Who We Are:

Refugee Women’s Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties.

ReWA’s Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is continuing to expand and strengthen how clients access and move through its services.

To learn more, visit rewa.org

What You’ll Do:

As Intake Navigator, you’ll be one of the first points of contact for clients entering ReWA’s Immigration Legal Services program. You’ll help clients move smoothly through the intake process by gathering information and documents, coordinating consultations, collecting payments, and making sure everything is ready for a successful handoff to the legal team. Because you’ll connect with clients across the program, you’ll play an important role in creating a welcoming, organized, and responsive experience from the very beginning.

Responsibilities include:

Client Intake & Service Coordination

• Monitor new client referrals and intake submissions
• Review submitted information and connect with prospective clients about next steps
• Create and maintain client profiles in eImmigration
• Coordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staff
• Help clients understand what information and documentation is needed before their appointment
• Support a smooth handoff from intake to the appropriate legal services team member

Documents, Payments & Case Management Support

• Collect eligibility and other requested documentation prior to consultations
• Upload and organize client documents in eImmigration
• Help clients submit or scan documents onsite when needed
• Collect consultation payments for fee based services and process card payments through eImmigration
• Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation
• Maintain accurate and confidential client information throughout the intake process

Client & Program Support

• Provide a welcoming and professional first experience for individuals accessing immigration legal services
• Communicate clearly with clients about appointments, documentation, payments, and next steps
• Collaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff
• Support clinics and other program activities as needed
• Help identify opportunities to make the intake process more efficient and client friendly

Who You Are:

You’re a warm, organized, and confident communicator who enjoys helping people navigate processes and making sure details don’t fall through the cracks. You’re comfortable using technology, managing multiple priorities, and handling sensitive information with care. Most importantly, you understand how much a positive first interaction matters and enjoy helping people feel welcomed, informed, and supported.

Qualifications Include:

• 2+ years of administrative, client service, intake, scheduling, or related experience
• Strong customer service and communication skills
• Excellent organization, attention to detail, and follow through
• Comfort learning and working within database, case management, or other digital systems
• Ability to handle confidential client information, documents, and payments accurately
• Ability to manage multiple priorities in a busy, client facing environment
• Experience in a nonprofit, legal, immigration, healthcare, or other client service setting is a plus
• Previous intake or case management system experience is a plus
• Spanish, Dari, or Pashto language skills are strongly valued; other language skills are also welcome
• Ability to pass a pre-employment background check

A Few Things We’d Love to See:

You’ll thrive in this role if you enjoy connecting with people, keeping details organized, and helping clients feel confident about what comes next. You’re someone who takes ownership, follows through, and is excited to be an important first point of connection for immigrant and refugee communities.

ReWA is committed to building a diverse, inclusive workforce and workplace. We actively seek to minimize implicit bias during our hiring process. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply.

ReWA is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.