Intake & Enrollment Coordinator — Youth Mentoring

Big Brothers Big Sisters of the Sun Coast; Sarasota (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Life insurance

Job summary

Big Brothers Big Sisters of the Sun Coast in Sarasota, FL is seeking an Intake Manager to be the welcoming voice of the agency. You will guide volunteers and families through intake, enrollment, scheduling, and data entry, while coordinating meetings and screenings with a compassionate, people-centered approach.

The role requires 2–3 years of administrative experience, proficiency in MS Word, Excel, Outlook, and data systems, and the ability to pass a background check.

Qualifications

• High School Diploma or GED required.
• 2–3 years of administrative experience preferred.
• Ability to pass drug screening and comprehensive background check.

Responsibilities

• Greet callers and visitors with warmth and professionalism.
• Guide volunteers and families through intake and enrollment.
• Schedule interviews, fingerprinting, and enrollment appointments.
• Manage calendars using Outlook and Acuity.
• Coordinate virtual meetings as needed.
• Enter and manage data in the MatchForce system.
• Follow up with potential volunteers and families to move the process forward.
• Complete reference checks and background screenings.
• Verify volunteer documentation and escalate concerns appropriately.
• Serve as liaison between volunteers, families, and Mentor Managers.
• Respond promptly to parent/guardian inquiries.
• Occasional evening or weekend support at agency events may be needed.

Skills

Positive communicator

Organized

Attention to detail

Fluent English

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Data entry systems

Job description

Big Brothers Big Sisters of the Sun Coast in Sarasota, FL is seeking an Intake Manager to be the welcoming voice of the agency. You will guide volunteers and families through intake, enrollment, scheduling, and data entry, while coordinating meetings and screenings with a compassionate, people-centered approach.

The role requires 2–3 years of administrative experience, proficiency in MS Word, Excel, Outlook, and data systems, and the ability to pass a background check.