Intake Manager - Fort Myers

Big Brothers Big Sisters of the Sun Coast; Fort Myers (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

PTO

Life insurance

Overtime eligible

Job summary

Big Brothers Big Sisters of the Sun Coast is seeking an Intake Manager in Fort Myers to welcome volunteers and families and guide them through enrollment. You will schedule interviews, fingerprinting, and enrollment appointments, manage calendars, and enter data in our MatchForce system.

Strong communication, organization, and administrative experience are essential. This full-time, non-exempt position offers $17–$20 per hour plus benefits, serving Lee, Hendry, and Collier Counties and

Qualifications

• 2–3 years of administrative experience preferred.
• High School Diploma or GED required.
• Able to pass background check and drug screening.
• Proficient with MS Word, Excel, Outlook, and data entry systems.
• Fluent in English; additional languages a plus.

Responsibilities

• Greet callers and visitors with warmth and professionalism.
• Guide volunteers and families through intake and enrollment.
• Schedule interviews, fingerprinting, and enrollment appointments.
• Manage calendars using Outlook and Acuity.
• Enter and maintain data in the MatchForce system.
• Follow up with potential volunteers and families to move the process forward.
• Complete reference checks and background screenings.
• Serve as liaison between volunteers, families, and mentor managers.
• Occasional evening/weekend support for agency events.

Skills

Administrative experience

Excellent communication

Organizational skills

Fluent in English

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Data entry systems

Job description

One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference.

Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on America’s youth, schools, and communities.

An opportunity for growth

That’s obviously true for the children we serve. But it’s also true within our organization. We need talented and passionate people in a variety of areas including Executive Leadership, Fund Development, Program Management, Marketing and Communications, Human Resources, Finance, and Information Technology.

Full-Time | Hourly (Non-Exempt) | $17–$20 per hour

At Big Brothers Big Sisters of the Sun Coast , we believe every child has incredible potential — and we work every day to ignite it.

We are looking for a friendly, organized, and people-centered Intake Manager to be the welcoming first voice and face of our Fort Myers office. This role supports Lee, Hendry, and Collier Counties and other areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships.

What You’ll Do

You’ll be the first step in a journey that can change a child’s life.

Greet callers and visitors with warmth, professionalism, and enthusiasm

Guide volunteers and families through the intake and enrollment process

Schedule interviews, fingerprinting, and enrollment appointments

Manage calendars using Outlook and Acuity

Coordinate virtual meetings as needed

Enter and manage data in our web-based MatchForce system

Follow up with potential volunteers and families to keep the process moving

Complete reference checks and background screenings

Verify volunteer documentation and escalates any concerns appropriately

Serve as a helpful liaison between volunteers, families, and Mentor Managers

Respond promptly and compassionately to parent/guardian inquiries

Occasional evening or weekend support at agency events may be needed.

Who You Are

A positive, welcoming communicator who enjoys working with people of all ages

Comfortable speaking with both adults and children, in person and on the phone

Organized and detail-oriented in a fast-paced setting

Proficient in MS Word, Excel, Outlook, and data entry systems

Fluent in English (additional languages are a plus)

Dependable, with strong attendance and follow-through

High School Diploma or GED required

2–3 years of administrative experience preferred

Valid government issued ID required

Able to pass a drug screening and comprehensive background check

What We Offer

$17–$20 per hour plus Overtime eligible

Major medical, Rx, dental, and vision insurance

Paid holidays

Paid Time Off (PTO)

Additional insurance options available

Life insurance

A collaborative team environment that values creativity, family, and purpose

At Big Brothers Big Sisters of the Sun Coast, we are committed to creating a safe, inclusive environment where all youth, families, volunteers, and staff feel valued and respected. We are proud to be an equal opportunity employer and celebrate diversity in all its forms.