Intake & Client Services Coordinator

Crisis Center of Tampa Bay; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Crisis Center of Tampa Bay seeks a Client Service Representative-Intake Specialist to manage daily office functions, screen intakes, and coordinate with clinical staff. The role reports to the Client Representative Supervisor and Manager of Clinical Services within the counseling department.

Responsibilities include opening/closing the front office, processing intakes, scheduling, and maintaining accurate, confidential client records, while ensuring timely data reporting and liaison with

Qualifications

• 2 years of customer service experience.
• Strong typing speed and accuracy.
• Bilingual in Spanish and English is highly preferred.

Responsibilities

• Operate front office functions and answer phones.
• Complete telephone intakes and assess services.
• Maintain client files with confidentiality and accuracy.

Skills

Customer service

Phone screening

Data entry

Documentation

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

The Crisis Center of Tampa Bay seeks a Client Service Representative-Intake Specialist to manage daily office functions, screen intakes, and coordinate with clinical staff. The role reports to the Client Representative Supervisor and Manager of Clinical Services within the counseling department.

Responsibilities include opening/closing the front office, processing intakes, scheduling, and maintaining accurate, confidential client records, while ensuring timely data reporting and liaison with