Intake Manager - Sarasota

Big Brothers Big Sisters of the Sun Coast; Sarasota (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Life insurance

Job summary

Big Brothers Big Sisters of the Sun Coast in Sarasota, FL is seeking an Intake Manager to be the welcoming voice of the agency. You will guide volunteers and families through intake, enrollment, scheduling, and data entry, while coordinating meetings and screenings with a compassionate, people-centered approach.

The role requires 2–3 years of administrative experience, proficiency in MS Word, Excel, Outlook, and data systems, and the ability to pass a background check.

Qualifications

• High School Diploma or GED required.
• 2–3 years of administrative experience preferred.
• Ability to pass drug screening and comprehensive background check.

Responsibilities

• Greet callers and visitors with warmth and professionalism.
• Guide volunteers and families through intake and enrollment.
• Schedule interviews, fingerprinting, and enrollment appointments.
• Manage calendars using Outlook and Acuity.
• Coordinate virtual meetings as needed.
• Enter and manage data in the MatchForce system.
• Follow up with potential volunteers and families to move the process forward.
• Complete reference checks and background screenings.
• Verify volunteer documentation and escalate concerns appropriately.
• Serve as liaison between volunteers, families, and Mentor Managers.
• Respond promptly to parent/guardian inquiries.
• Occasional evening or weekend support at agency events may be needed.

Skills

Positive communicator

Organized

Attention to detail

Fluent English

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Data entry systems

Job description

One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference.

Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on America’s youth, schools, and communities.

An opportunity for growth

That’s obviously true for the children we serve. But it’s also true within our organization. We need talented and passionate people in a variety of areas including Executive Leadership, Fund Development, Program Management, Marketing and Communications, Human Resources, Finance, and Information Technology.

Full-Time | Hourly (Non-Exempt) | $17–$20 per hour

At Big Brothers Big Sisters of the Sun Coast , we believe every child has incredible potential — and we work every day to ignite it.

We are looking for a friendly, organized, and people-centered Intake Manager to be a welcoming voice of the Agency representing the full footprint. This role supports areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships. This role will work out of the Sarasota office.

If you love helping people, thrive in a fast-paced environment, and want your work to truly matter, we’d love to meet you.

What You’ll Do

• Greet callers and visitors with warmth, professionalism, and enthusiasm
• Guide volunteers and families through the intake and enrollment process
• Schedule interviews, fingerprinting, and enrollment appointments
• Manage calendars using Outlook and Acuity
• Coordinate virtual meetings as needed
• Enter and manage data in our web-based MatchForce system
• Follow up with potential volunteers and families to keep the process moving
• Complete reference checks and background screenings
• Verify volunteer documentation and escalat any concerns appropriately
• Serve as a helpful liaison between volunteers, families, and Mentor Managers
• Respond promptly and compassionately to parent/guardian inquiries
• Occasional evening or weekend support at agency events may be needed.

Who You Are

• A positive, welcoming communicator who enjoys working with people of all ages
• Comfortable speaking with both adults and children, in person and on the phone
• Organized and detail-oriented in a fast-paced setting
• Proficient in MS Word, Excel, Outlook, and data entry systems
• Fluent in English (additional languages are a plus)
• Dependable, with strong attendance and follow-through
• High School Diploma or GED required
• 2–3 years of administrative experience preferred
• Valid government issued ID required
• Able to pass a drug screening and comprehensive background check

What We Offer

• $17–$20 per hour plus Overtime eligible
• Major medical, Rx, dental, and vision insurance
• Paid holidays
• Paid Time Off (PTO)
• Additional insurance options available
• Life insurance
• A collaborative team environment that values creativity, family, and purpose

At Big Brothers Big Sisters of the Sun Coast, we are committed to creating a safe, inclusive environment where all youth, families, volunteers, and staff feel valued and respected. We are proud to be an equal opportunity employer and celebrate diversity in all its forms.