Intake & Eligibility Specialist — Family Services

Family Resource Center; United States; On-site; USD 26,000 - 30,000; Full time

Job summary

Family Resource Center is seeking an organized individual to support enrollment, eligibility determinations, and client services. You will handle front-desk communications, assist with CEL duties, and coordinate with the SCC team to ensure smooth client transitions.

Candidates should have strong communication skills, basic computer proficiency, and the ability to work with families. The role may include occasional after-hours work and requires a High school diploma or equivalent.

Qualifications

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Good office skills as well as some computer knowledge and input ability.
• Proven communication skills in dealing with people; interest in working with children and families
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Able to read, write and speak English.
• Able to communicate professionally.
• Able to prioritize workload to meet deadlines.
• Basic arithmetic and computation skills.

Responsibilities

• Familiarize with all programs operated by FRC.
• Participate in off-site group intakes.
• Develop skills to determine eligibility of applicants on the eligibility list.
• Answer the phone, schedule appointments and provide general communication and support services to clients and staff.
• Operate NoHo, Outlook and other computer programs.
• Assist with Centralized Eligibility List (CEL) tasks by contacting eligible clients and updating CEL database.
• Interact with clients, providers and staff with strong customer service.
• Work with SCC Case worker on smooth client transitions.
• Assist in processing SCC program's monthly attendance sheets.
• Provide FRRC representation in various meetings.
• Occasional work outside the traditional workday.
• Maintain accurate department records.
• Assist with Stage 2 junior process.
• Manage CWC1/CWC2 (referrals) distribution and filing.

Skills

Customer service

Teamwork

Communication

English language

Office software

Computers basics

Education

High school diploma or equivalent

Tools

NoHo

Outlook

Job description

Family Resource Center is seeking an organized individual to support enrollment, eligibility determinations, and client services. You will handle front-desk communications, assist with CEL duties, and coordinate with the SCC team to ensure smooth client transitions.

Candidates should have strong communication skills, basic computer proficiency, and the ability to work with families. The role may include occasional after-hours work and requires a High school diploma or equivalent.