Intake Specialist

Family Resource Center; United States; On-site; USD 26,000 - 30,000; Full time

Job summary

Family Resource Center is seeking an organized individual to support enrollment, eligibility determinations, and client services. You will handle front-desk communications, assist with CEL duties, and coordinate with the SCC team to ensure smooth client transitions.

Candidates should have strong communication skills, basic computer proficiency, and the ability to work with families. The role may include occasional after-hours work and requires a High school diploma or equivalent.

Qualifications

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Good office skills as well as some computer knowledge and input ability.
• Proven communication skills in dealing with people; interest in working with children and families
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Able to read, write and speak English.
• Able to communicate professionally.
• Able to prioritize workload to meet deadlines.
• Basic arithmetic and computation skills.

Responsibilities

• Familiarize with all programs operated by FRC.
• Participate in off-site group intakes.
• Develop skills to determine eligibility of applicants on the eligibility list.
• Answer the phone, schedule appointments and provide general communication and support services to clients and staff.
• Operate NoHo, Outlook and other computer programs.
• Assist with Centralized Eligibility List (CEL) tasks by contacting eligible clients and updating CEL database.
• Interact with clients, providers and staff with strong customer service.
• Work with SCC Case worker on smooth client transitions.
• Assist in processing SCC program's monthly attendance sheets.
• Provide FRRC representation in various meetings.
• Occasional work outside the traditional workday.
• Maintain accurate department records.
• Assist with Stage 2 junior process.
• Manage CWC1/CWC2 (referrals) distribution and filing.

Skills

Customer service

Teamwork

Communication

English language

Office software

Computers basics

Education

High school diploma or equivalent

Tools

NoHo

Outlook

Job description

Job Description: Job Description Family Resource Center (FRC) employee responsibilities include becoming familiar with all programs operated by FRC.

ESSENTIAL DUTIES AND RESPONSIBILITES

include the following.

• Demonstrate knowledge about the initial enrollment and certification process for the clients eligible for Agency services.
• May be assigned minimal number of case files.
• Participate in off-site group intakes.
• Develop the skills to determine eligibility of applicants on the eligibility list.
• Answer the phone, schedule appointments and provide general communication and support services to all clients and staff as directed by the SCC Supervisor.
• Must generate strong interpersonal skills.
• Operate NoHo, Outlook and other computer programs.
• Responsible for assisting with the Centralized Eligibility List (CEL) by making calls to eligible clients, updating CEL database, and handling the waiting list applications.
• Interacts with public, clients, providers and agency staff with excellent customer skills.
• Work closely with SCC Case worker in smooth transition of clients.
• Assist in processing SCC program's monthly attendance sheets.
• Provide appropriate FRRC representation in various meetings.
• Occasional work outside the traditional workday.
• Maintain accurate records for department.
• Assist with Stage 2 junior process.
• Responsible for CWC1/CWC2 (referrals) distribution and filing maintenance.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Good office skills as well as some computer knowledge and input ability.
• Proven communication skills in dealing with people; interest in working with children and families
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Able to read, write and speak English.
• Able to communicate professionally.
• Able to prioritize workload to meet deadlines.
• Basic arithmetic and computation skills.

EDUCATION and/or EXPERIENCE

High school graduate or equivalent plus 1-year related experience in customer service or social service field.

Due to the high volume of applicants, regretfully we are often only able to respond directly to those applicants who have been selected for interviews.

Must pass pre-employment drug test.

Pay Range: $18.70-$22.00 Hourly

Family Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Here at Family Resource Center, we care about children and families.

We are committed to the compassionate support of children and families in need of social support and training services.

We believe that direct, personal action will make a difference in family life and we're dedicated to enhancing the quality of life within community.