Eligibility Specialist I: Help Families Access Benefits

My Florida CFO; Fort Walton Beach (FL); Vor Ort; USD 33.000 - 40.000; Vollzeit

Zusammenfassung

Florida Department of Children and Families seeks an Eligibility Specialist I to determine eligibility for government assistance programs. The role involves interviewing, data entry, and adherence to state and federal regulations to manage caseloads efficiently.

Training is provided, with potential telework after nine months. A minimum associate degree or 60 semester hours plus two years of related experience is required.

Qualifikationen

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurancepoliciesordeterminingeligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Aufgaben

• Interviewing applicants to obtain and verify information needed todetermineeligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learningnumerousstate and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter.
• Instructing clients in completion of variousforms, andreviewing the applications and formssubmittedfor completeness and accuracy.
• Determiningprogram eligibilityin accordance withcurrent regulations using a computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanationsregardingeligibility status is confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Working with clients who may not take the necessary actions within the required time frame.
• Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
• Documenting all communications and contacts with clients.
• Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
• Computing and authorizinggovernmentassistance benefits based on financial and family status.
• Staying current with changes in rules, laws, procedures, etc.

Kenntnisse

Customer service

Interviewing

Recruiting

Investigating

Accounting

Eligibility knowledge

Ausbildung

Associate degree or higher

Jobbeschreibung

Florida Department of Children and Families seeks an Eligibility Specialist I to determine eligibility for government assistance programs. The role involves interviewing, data entry, and adherence to state and federal regulations to manage caseloads efficiently.

Training is provided, with potential telework after nine months. A minimum associate degree or 60 semester hours plus two years of related experience is required.